Location: Richardson, TX (100% onsite)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
Compensation: $20/hour

The National Account Support Specialist provides end-to-end administrative and coordination support for nationwide service requests. This role serves as a central point of contact, ensuring seamless communication between clients, technicians, subcontractors, and vendors while maintaining accurate job documentation and timely service delivery.

Key Responsibilities

• Coordinate service scheduling and communicate updates to clients and internal teams
• Provide status updates on service calls, completed work, and follow-up needs
• Ensure technicians receive accurate job details and support estimate preparation
• Collaborate with subcontractors and vendors to gather required documentation
• Submit necessary reports and documentation to local authorities as needed
• Maintain and update job files, ensuring accuracy and completeness
• Support job closeout processes and prepare work orders for billing
• Manage multiple priorities in a fast-paced, deadline-driven environment

This role is ideal for a detail-oriented professional with strong communication skills who can balance client interaction with backend administrative support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.